HSBC Ordered to Remove “Evasion of Payment” CIFAS Marker for Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Wrongly Defaulting Bounce Back Loan, Ombudsman Upholds Complaint
HSBC defaulted a Bounce Back Loan, falsely accusing the recipient of fraud. The Ombudsman upheld the complaint, ordering compensation and condemning HSBC’s defamatory actions. […]
Special Reports
Royal Bank of Scotland Customer Claims His Company Was Mis-sold a Bounce Back Loan After Bank Stated on Zoom It Would Benefit His Business, Despite No Need for the Loan, Leaving It Unused and Burdened with Debt – Ombudsman Rejects the Complaint
An RBS customer alleges a mis-sold Bounce Back Loan after a Zoom pitch, but the Ombudsman dismisses the claim, leaving him with unused debt. […]
BBL Complaints Dismissed
Santander’s Strict Bounce Back Loan Criteria Upheld, Ombudsman Dismisses Complaint
Santander denied a Bounce Back Loan, citing strict criteria, despite customer wrongdoing concerns. The Ombudsman dismissed the complaint, upholding the bank’s standards. […]