HSBC Mishandles Bounce Back Loan Arrears, Ombudsman Dismisses Time-Barred Complaint
BBL Complaints Upheld
HSBC Ordered to Remove “Evasion of Payment” CIFAS Marker for Bounce Back Loan, Ombudsman Upholds Complaint
HSBC restricted a customer’s Bounce Back Loan funds for five months and applied an “evasion of payment” CIFAS marker. The Ombudsman upheld the complaint, ordering marker removal. […]
Special Reports
Starling Bank Ordered to Pay £200 for Seizing and Defaulting a Bounce Back Loan After Noticing Director’s Dormant Accounts Indicated No Trading or Turnover
Starling Bank must pay £200 for defaulting a company’s Bounce Back Loan after discovering dormant accounts showed no trading, ruling the loan ineligible. […]
Dark Side of BBL's
Shocking HSBC Case: Branch Manager Invests Customer’s BBL in Crypto, Ombudsman Clears Bank
An HSBC manager invested a customer’s BBL in crypto. The Ombudsman’s ruling that the bank isn’t liable stuns. […]