NatWest Holds Customer Liable for Bounce Back Loan After Converting Sole Trader to Ltd Company, Ombudsman Dismisses Complaint
BBL Complaints Upheld
Barclays Ordered to Pay Increased Compensation for Bounce Back Loan Appointment Error, Ombudsman Upholds Complaint
Barclays scheduled a Bounce Back Loan account appointment when the branch was closed. The Ombudsman upheld the complaint, increasing compensation for the error. […]
BBL Complaints Upheld
HSBC Ordered to Pay £200 for Issuing Bounce Back Loan in Sole Trader Name, Ombudsman Upholds Complaint
HSBC issued a Bounce Back Loan in a sole trader’s name instead of his Ltd company, citing pandemic workload. The Ombudsman upheld the complaint, awarding £200 compensation. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Bounce Back Loan Approval Delay, Ombudsman Upholds Complaint
HSBC delayed approving a Bounce Back Loan, later seized after a review. The Ombudsman upheld the complaint, ordering £150 compensation for the initial delay. […]