Barclays Faces Fresh Criticism for Misleading a Customer About Bounce Back Loan Overpayment Refunds, Botching PAYG Options, and Delaying Resolution
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Delayed Account Balance Payout, Ombudsman Upholds Complaint
NatWest delayed paying out a customer’s account balance after declining a Bounce Back Loan and closing their account. The Ombudsman upheld the complaint, ordering compensation. […]
Special Reports
Insolvency Practitioners Report Bounce Back Loan Wrongdoing to Creditors, Leading to Director Bans
Insolvency practitioners prioritize creditors, secretly reporting Bounce Back Loan misconduct, as one director learned with a 10-year ban. […]
BBL Complaints Dismissed
TSB Terminates Bounce Back Loan for Inconsistent Turnover Estimates, Ombudsman Dismisses Complaint
TSB terminated a Bounce Back Loan for varying turnover estimates across multiple applications. The Ombudsman dismissed the complaint, siding with TSB’s eligibility review. […]