TSB Issues CIFAS Fraud Marker for Overstated Bounce Back Loan Turnover, Ombudsman Upholds Marker and Dismisses Complaint
BBL Complaints Dismissed
Barclays Rejects Fraud Claim for Bounce Back Loan Transfer, Ombudsman Dismisses Complaint
A Barclays customer claimed a Bounce Back Loan was fraudulently transferred. The Ombudsman dismissed the complaint, finding phone calls indicated customer involvement. […]
BBL Complaints Dismissed
Lloyds Declines Bounce Back Loan for Missed Tax Return Request, Ombudsman Dismisses Complaint
A Halifax customer missed a Lloyds tax return request to reconsider a Bounce Back Loan denial. The Ombudsman dismissed the complaint, citing the customer’s negligence. […]
BBL Complaints Upheld
HSBC Ordered to Remove Unjust “Misuse of Facility” CIFAS Fraud Marker on Bounce Back Loan Recipient, Ombudsman Upholds Complaint
HSBC wrongly applied a “misuse of facility” CIFAS fraud marker to a Bounce Back Loan recipient, accused of manipulative behaviour. The Ombudsman upheld the complaint, ordering HSBC to remove the marker. […]