RBS Fails to Notify Customer of Retained Account, Causing Double Bounce Back Loan Payments and £18,000 Overdraft, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
NatWest Issues Bounce Back Loan in Sole Trader Name, Ombudsman Dismisses Liability Complaint
NatWest issued a Bounce Back Loan in a customer’s sole trader name instead of her Ltd company. The Ombudsman dismissed the complaint, holding her liable. […]
BBL Complaints Dismissed
TSB Uses Bounce Back Loan to Repay Overdraft, Ombudsman Dismisses Complaint Citing Timing
TSB used a Bounce Back Loan to clear a customer’s overdraft. The Ombudsman dismissed the complaint, attributing it to a timing quirk with the overdraft’s expiration. […]
BBL Complaints Dismissed
Clydesdale Seizes Bounce Back Loan for Secret Reasons, Ombudsman Dismisses Complaint
Clydesdale seized a Bounce Back Loan for undisclosed reasons. The Ombudsman dismissed the complaint, citing the bank’s right to act without explanation. […]