HSBC Ordered to Reinstate Bounce Back Loan and Pay Compensation for Unfair Debanking, Ombudsman Upholds Complaint
BBL Complaints Upheld
Lloyds Ordered to Pay Compensation for Faulty System Logging Bounce Back Loan Defaults, Ombudsman Upholds Complaint
HLloyds’ defective credit reporting system repeatedly logged a non-defaulted Bounce Back Loan as defaulted, requiring manual fixes. The Ombudsman upheld the complaint, ordering compensation for the error. […]
BBL Complaints Dismissed
HSBC Denies Feeder Account for Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC denied a feeder account, blocking a Bounce Back Loan for a customer. The Ombudsman dismissed the complaint, citing the bank’s right to refuse accounts. […]
BBL Complaints Upheld
NatWest Ordered to Pay £100 and Interest for Bounce Back Loan Delay, Ombudsman Upholds Complaint
NatWest approved, then declined a Bounce Back Loan, delaying a £300 payout and closing an account. The Ombudsman upheld the complaint, ordering £100 compensation and 8% interest. […]