TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Mishandles Bounce Back Loan Arrears, Ombudsman Dismisses Time-Barred Complaint
An HSBC customer complained about mishandled Bounce Back Loan arrears and unhelpful staff. […]
Special Reports
Royal Bank of Scotland Customer Claims His Company Was Mis-sold a Bounce Back Loan After Bank Stated on Zoom It Would Benefit His Business, Despite No Need for the Loan, Leaving It Unused and Burdened with Debt – Ombudsman Rejects the Complaint
An RBS customer alleges a mis-sold Bounce Back Loan after a Zoom pitch, but the Ombudsman dismisses the claim, leaving him with unused debt. […]
BBL Complaints Dismissed
HSBC Marks Arrears Despite Early Bounce Back Loan Payment, Ombudsman Dismisses Complaint
HSBC marked a customer in arrears despite a £10k early Bounce Back Loan payment, due to no direct debit setup. The Ombudsman dismissed the complaint, citing payment issues. […]