Lloyds Ordered to Pay Compensation for Faulty System Logging Bounce Back Loan Defaults, Ombudsman Upholds Complaint
BBL Complaints Upheld
TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
TSB debanked a vulnerable customer with anxiety and PTSD, defaulting her Bounce Back Loan. The Ombudsman upheld the complaint, ordering TSB to offer account reopening, reinstate the loan, and pay £300. […]
Special Reports
Barclays’ Attempt to Cross-Default Bounce Back Loan for Guarantee Claim Fails; Ombudsman Orders Reinstatement
Barclays’ shady cross-default of a customer’s Bounce Back Loan to secure a guarantee claim is overturned by the Ombudsman, who demands reinstatement. […]
BBL Complaints Upheld
TSB Ordered to Pay Compensation for Erroneous Fraud Marker Blocking Bounce Back Loan, Ombudsman Upholds Complaint
TSB’s wrongful fraud marker prevented a customer from obtaining a Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the error. […]