TSB Seizes Funds from Customers’ Accounts to Repay Bounce Back Loans After Closing Servicing Accounts, Ombudsman Dismisses Complaint
Special Reports
Barclays Denies Sole Trader’s Third BBL for Additional Business, Ombudsman Awards £200 for Delay-Induced Distress
Barclays rejected a sole trader’s third BBL and delayed the decision, leading to a £200 Ombudsman payout. We unpack this case. […]
BBL Complaints Dismissed
HSBC Denies Feeder Account Due to Credit Scoring, Ombudsman Dismisses Complaint
HSBC denied a feeder account for a Bounce Back Loan based on credit scoring. The Ombudsman dismissed the complaint, citing the bank’s account approval rights. […]
Special Reports
Ombudsman Rejects Complaint Over Barclays’ Frequent Texts and Letters About Missed Bounce Back Loan Payments
Barclays bombarded a customer with BBL payment reminders, but the Ombudsman dismissed the complaint. We explore why this ruling hurts borrowers. […]