TSB Ordered to Pay £275 for Bounce Back Loan Complaint, Ombudsman Upholds Complaint
BBL Complaints Upheld
Santander Ordered to Pay £350 for CBILS Refusal Impacting Bounce Back Loan, Ombudsman Upholds Complaint
Santander’s CBILS refusal delayed a customer’s Bounce Back Loan, secured elsewhere. The Ombudsman upheld the complaint, ordering £350 compensation for the delay. […]
Special Reports
Barclays Restricts Account and Send Debt Collectors on Director After BBL Strike-Off Notice, Ombudsman Calls It Standard Practice
Barclays locked an account and unleashed debt collectors after a BBL strike-off notice. The Ombudsman says it’s routine—here’s what it means. […]
BBL Complaints Upheld
NatWest Ordered to Pay £500 for Erroneously Defaulting Bounce Back Loan, Ombudsman Upholds Complaint
NatWest wrongly defaulted a Bounce Back Loan during a PAYG repayment holiday, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation for the error. […]