TSB Ordered to Pay £275 for Bounce Back Loan Complaint, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Lloyds Declines Bounce Back Loan for Missed Tax Return Request, Ombudsman Dismisses Complaint
A Halifax customer missed a Lloyds tax return request to reconsider a Bounce Back Loan denial. The Ombudsman dismissed the complaint, citing the customer’s negligence. […]
BBL Complaints Dismissed
HSBC Seizes £50k Bounce Back Loan and Delays Refund, Ombudsman Dismisses Complaint
HSBC seized a £50k Bounce Back Loan, closed an account, and delayed a £54k refund. The Ombudsman dismissed the complaint, deeming the bank’s actions fair. […]
Special Reports
Barclays Restricts Account and Send Debt Collectors on Director After BBL Strike-Off Notice, Ombudsman Calls It Standard Practice
Barclays locked an account and unleashed debt collectors after a BBL strike-off notice. The Ombudsman says it’s routine—here’s what it means. […]