NatWest Offers £400 for Bounce Back Loan Issue, Ombudsman Dismisses Further Complaint
BBL Complaints Upheld
TSB Ordered to Pay £200 for Wrongly Seizing Bounce Back Loan, Ombudsman Upholds Complaint
TSB seized a Bounce Back Loan, wrongly claiming ineligibility despite an estimated turnover. The Ombudsman upheld the complaint, awarding £200, though estimates weren’t allowed. […]
BBL Complaints Dismissed
HSBC Delays Account Opening for Bounce Back Loan, Ombudsman Dismisses Complaint with £200
HSBC delayed an account opening for five months due to Bounce Back Loan processing. The Ombudsman dismissed the complaint, finding £200 compensation sufficient. […]
Special Reports
Funding Circle’s Social Media Snooping and Misuse of Bounce Back Loan Funds Leads to Repayment Demand, Minimal Ombudsman Compensation
Funding Circle staff snooped on social media, misused BBL funds, and demanded repayment. The Ombudsman offered little relief—just a small payout. […]