Conister Denies Bounce Back Loan Application, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
Lloyds Holds Customer Liable for Denied Bounce Back Loan, Ombudsman Dismisses Complaint
A Lloyds customer denied applying for a Bounce Back Loan and transferring funds. The Ombudsman dismissed the complaint, finding evidence against his claim. […]
BBL Complaints Upheld
Santander Ordered to Pay £100 for Misleading on Bounce Back Loan Turnover, Ombudsman Upholds Complaint
Santander misled a customer about amending a Bounce Back Loan turnover figure, then cited fixed rules. The Ombudsman upheld the complaint, awarding £100 compensation. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Bounce Back Loan Delay Errors, Ombudsman Upholds Complaint
HSBC’s multiple errors delayed a Bounce Back Loan payout for months. The Ombudsman upheld the complaint, ordering £150 compensation for the SME’s ordeal. […]