TSB Ordered to Pay Compensation for Erroneous Fraud Marker Blocking Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Santander’s Bounce Back Loan Review Process Challenged, Ombudsman Dismisses Complaint
A customer challenged Santander’s rigorous Bounce Back Loan review process involving account scrutiny. The Ombudsman dismissed the complaint, upholding Santander’s procedures. […]
BBL Complaints Upheld
TSB Ordered to Pay £275 for Bounce Back Loan Complaint, Ombudsman Upholds Complaint
TSB mishandled a Bounce Back Loan application, causing distress. The Ombudsman upheld the complaint, ordering £275 compensation for the bank’s errors. […]
BBL Complaints Dismissed
Santander Denies Bounce Back Loan for Missing Email Address, Ombudsman Dismisses Complaint
Santander denied a Bounce Back Loan application for lacking an email address. The Ombudsman dismissed the complaint, finding the requirement reasonable. […]