TSB Ordered to Pay Compensation for Erroneous Fraud Marker Blocking Bounce Back Loan, Ombudsman Upholds Complaint
Special Reports
Starling Bank Staff’s Deception Prevents Customer’s BBL Application, Ombudsman Grants Minimal £50 Compensation
A Starling employee’s lies blocked a BBL application, but the Ombudsman’s £50 award feels insulting. We slam this lowball ruling. […]
BBL Complaints Dismissed
Barclays Refuses Refund for Bounce Back Loan Lost in Pyramid Scam, Ombudsman Dismisses Director’s Complaint
A director sought a refund from Barclays for £30k of a Bounce Back Loan lost in a pyramid scam. […]
BBL Complaints Upheld
Barclays Ordered to Pay £1,000 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint
Barclays’ errors caused a customer to miss a Bounce Back Loan, prompting a £500 offer she rejected for £200,000. The Ombudsman upheld the complaint, increasing compensation to £1,000. […]