
HSBC Ordered to Pay £400 for Bounce Back Loan Complaint Mishandling, Ombudsman Upholds Complaint

A Halifax customer missed a Lloyds tax return request to reconsider a Bounce Back Loan denial. The Ombudsman dismissed the complaint, citing the customer’s negligence. […]
Barclays reverses a customer’s PAYG option and closes his account for missing payments; the Ombudsman offers £150 but won’t reinstate the loan. […]
HSBC’s harsh default, account closure, and CIFAS marker are reversed by the Ombudsman, who rules the customer’s turnover estimate was valid, awarding compensation. […]
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