Ulster Bank Ordered to Pay £350 for Misleading on Bounce Back Loan Account, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Barclays Closes Account, Causing Bounce Back Loan Default, Ombudsman Dismisses Late Complaint and Awards £75
Barclays’ closure of a customer’s account triggered a Bounce Back Loan default. […]
BBL Complaints Dismissed
Santander Denies Bounce Back Loan for Missing Email Address, Ombudsman Dismisses Complaint
Santander denied a Bounce Back Loan application for lacking an email address. The Ombudsman dismissed the complaint, finding the requirement reasonable. […]
BBL Complaints Upheld
HSBC Ordered to Pay £550 for Seizing Furlough Funds with Bounce Back Loan, Ombudsman Upholds Complaint
HSBC seized £10k in furlough funds meant for employees to repay a Bounce Back Loan and overdraft. The Ombudsman upheld the complaint, awarding £550 compensation. […]