HSBC Seizes Bounce Back Loan, Ombudsman Dismisses Discrimination Complaint
BBL Complaints Dismissed
HSBC Denies Feeder Account for Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC denied a feeder account, blocking a Bounce Back Loan for a customer. The Ombudsman dismissed the complaint, citing the bank’s right to refuse accounts. […]
BBL Complaints Upheld
TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
TSB debanked a vulnerable customer with anxiety and PTSD, defaulting her Bounce Back Loan. The Ombudsman upheld the complaint, ordering TSB to offer account reopening, reinstate the loan, and pay £300. […]
BBL Complaints Dismissed
HSBC Sends Debt Collectors for Unpaid Bounce Back Loan, Ombudsman Dismisses Overdraft Funding Complaint
An HSBC customer claimed debt collectors pursued her for a Bounce Back Loan, arguing overdraft funds should have covered it. […]