Bank of Ireland UK Demands BBL Applicant Photograph Taxi Outside Home, Leading to £400 Ombudsman Compensation
BBL Complaints Upheld
HSBC Ordered to Pay £400 for Bounce Back Loan Complaint Mishandling, Ombudsman Upholds Complaint
HSBC’s errors in handling a Bounce Back Loan complaint led to a case handler dispute. The Ombudsman upheld the complaint, awarding £400 compensation for the mishandling. […]
BBL Complaints Dismissed
Lloyds Bounce Back Loan Application Complaint Dismissed by Ombudsman
A Lloyds Bounce Back Loan application complaint reached Ombudsman Jenny Lomax. The Ombudsman dismissed it, upholding the bank’s decision based on scheme rules. […]
BBL Complaints Upheld
Santander Ordered to Pay Compensation for Wrongly Taking Full Bounce Back Loan Repayments Under Interest-Only PAYG Option, Ombudsman Upholds Complaint
Santander incorrectly deducted full repayment amounts from a customer on an interest-only Bounce Back Loan PAYG option. The Ombudsman upheld the complaint, ordering compensation for the unauthorized deductions. […]