Barclays Cancels PAYG Option and Closes Account Over Missed Payments; Ombudsman Awards £150
BBL Complaints Dismissed
TSB Denies Bounce Back Loan Top-Up Due to Unmonitored Email, Ombudsman Dismisses Complaint with £75
TSB denied a Bounce Back Loan top-up, partly due to an unmonitored email address. The Ombudsman dismissed the complaint, finding £75 compensation adequate. […]
BBL Complaints Upheld
HSBC Ordered to Remove “Evasion of Payment” CIFAS Marker for Bounce Back Loan, Ombudsman Upholds Complaint
HSBC restricted a customer’s Bounce Back Loan funds for five months and applied an “evasion of payment” CIFAS marker. The Ombudsman upheld the complaint, ordering marker removal. […]
Special Reports
Requirements for Lenders to Reclaim BBLs via Government Guarantee, Plus Update on Naming All BBL Recipients
e outline what lenders need to reclaim BBL guarantees and provide the latest on efforts to name all BBL recipients. […]