Barclays Closes Account, Causing Bounce Back Loan Default, Ombudsman Dismisses Late Complaint and Awards £75
BBL Complaints Upheld
Santander Ordered to Refund £470 Fee and Pay Compensation for Bounce Back Loan Recall, Ombudsman Upholds Complaint
Santander demanded £42k of a £50k Bounce Back Loan, charged a £470 fee, and escorted a customer out. The Ombudsman upheld the complaint, ordering a refund and compensation. […]
BBL Complaints Upheld
RBS Ordered to Pay Increased Compensation for Bounce Back Loan Denials, Ombudsman Upholds Complaint
RBS declined a Bounce Back Loan three times, approving a fourth after MP intervention. The Ombudsman upheld the complaint, increasing compensation for the delays. […]
BBL Complaints Upheld
Barclays Ordered to Pay £75 for Bounce Back Loan Application Delay, Ombudsman Upholds Complaint
Barclays delayed a Bounce Back Loan application, causing inconvenience. The Ombudsman upheld the complaint, ordering £75 compensation for the bank’s error. […]