NatWest Cancels Bounce Back Loan for Missing Documentation, Ombudsman Dismisses Complaint
BBL Complaints Upheld
Barclays Ordered to Pay Increased Compensation for Bounce Back Loan Appointment Error, Ombudsman Upholds Complaint
Barclays scheduled a Bounce Back Loan account appointment when the branch was closed. The Ombudsman upheld the complaint, increasing compensation for the error. […]
Special Reports
Starling Cancels Cheque to Repay Defaulted Bounce Back Loan; Ombudsman Awards £100
Starling uses a cancelled cheque to settle a defaulted Bounce Back Loan, with the Ombudsman offering £100 for the cheque issue but upholding the default. […]
BBL Complaints Upheld
TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
TSB debanked a vulnerable customer with anxiety and PTSD, defaulting her Bounce Back Loan. The Ombudsman upheld the complaint, ordering TSB to offer account reopening, reinstate the loan, and pay £300. […]