Hsbc not upheld
BBL Complaints Dismissed

HSBC’s ‘Safeguarding Reviews’ Lead to Customer BBL Arrears, Triggering Loan Default—Ombudsman Rejects Complaint Despite Unfair Practices

HSBC’s controversial “safeguarding reviews” have once again come under scrutiny as a customer found themselves trapped in a cycle of accumulating Bounce Back Loan (BBL) arrears. The bank allegedly used the review process to delay funds, pushing the customer into default, which HSBC then cited as justification to terminate the loan.
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Natwest not upheld
BBL Complaints Dismissed

NatWest Customer’s Plea to Personally Repay Company’s BBL Denied After Account Closure and Default, Ombudsman Rejects Complaint Citing Business Cessation

A NatWest customer, struggling to personally settle his limited company’s Bounce Back Loan (BBL), faced a harsh setback when the bank closed his account and marked the loan as defaulted. Claiming unfair treatment, he escalated the issue to the Financial Ombudsman Service. However, the Ombudsman dismissed his complaint. […]