As the name suggests, this section of the website will give you an insight and overview on a range of different BBL related complaints that Ombudsmen have thrown out and tossed in the bin.
Conversely I have compiled a section of the website that will enlighten you on BBL related cases Ombudsmen have sided with the complainant, which has seen Bounce Back Loans being written off and/or compensation being awarded take a look, here > Bounce Back Loan Complaints Upheld
Lloyds cancelled a Bounce Back Loan due to unverified turnover for a new business. The Ombudsman dismissed the complaint, upholding the bank’s decision. […]
HSBC denied a feeder account for a Bounce Back Loan based on credit scoring. The Ombudsman dismissed the complaint, citing the bank’s account approval rights. […]
IHSBC denied an SME feeder account, preventing a Bounce Back Loan. The Ombudsman dismissed the complaint, affirming the bank’s discretion to refuse accounts. […]
RBS and Bank of Scotland made errors in Bounce Back Loan processes, but the Ombudsman dismissed complaints, finding insufficient grounds for action. […]
HSBC delayed a CBILS application, resulting in a Bounce Back Loan. The Ombudsman dismissed the complaint, finding £300 compensation adequate for the delay. […]
HSBC seized a £50k Bounce Back Loan, closed an account, and delayed a £54k refund. The Ombudsman dismissed the complaint, deeming the bank’s actions fair. […]
Barclays locked a Bounce Back Loan account for a four-month review, unlocking it in December 2020. The Ombudsman dismissed the complaint, finding the delay reasonable. […]
Barclays seized £36k of a £50k Bounce Back Loan left in a business account. The Ombudsman dismissed the complaint, upholding the bank’s recall rights. […]
Barclays forced a customer to wait four months for a business account to apply for a Bounce Back Loan. The Ombudsman dismissed the complaint, citing bank procedures. […]
Barclays denied a Bounce Back Loan, though the customer secured one elsewhere. The Ombudsman dismissed the complaint, finding no fault in Barclays’ decision. […]
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