June 9, 2025

BBL Complaints Upheld

I know a lot of people feel ripped off or cheated by a Bounce Back Loan Lender, and some are pondering whether it will be worth their time and trouble taking their complaint to the Financial Ombudsman Service.

In this section of the website I have compiled BBL cases that have been upheld by an Ombudsman, and as such by perusing each case, it may give you some idea as to whether it is worth submitting your complaint, based on other successful outcomes.

Be aware, I have also compiled a section that will enlighten you on BBL related cases Ombudsmen have tossed out, so do check that section out too here > Bounce Back Loan Complaints Dismissed

NatWest Ordered to Pay £500 Compensation for Error Blocking Bounce Back Loan PAYG Options, Ombudsman Upholds Complaint

NatWest’s error on a pre-populated PAYG application form prevented a customer from accessing Bounce Back Loan repayment options. The Ombudsman upheld the complaint, ordering NatWest to pay £500 compensation for their mistake. […]

Santander Ordered to Pay Compensation for Wrongly Taking Full Bounce Back Loan Repayments Under Interest-Only PAYG Option, Ombudsman Upholds Complaint

Santander incorrectly deducted full repayment amounts from a customer on an interest-only Bounce Back Loan PAYG option. The Ombudsman upheld the complaint, ordering compensation for the unauthorized deductions. […]

HSBC Ordered to Remove Unjust “Misuse of Facility” CIFAS Fraud Marker on Bounce Back Loan Recipient, Ombudsman Upholds Complaint

HSBC wrongly applied a “misuse of facility” CIFAS fraud marker to a Bounce Back Loan recipient, accused of manipulative behaviour. The Ombudsman upheld the complaint, ordering HSBC to remove the marker. […]

HSBC Ordered to Compensate Customer for Misapplying Bounce Back Loan Rules on Erroneous Insurance Payment, Ombudsman Upholds Complaint

HSBC incorrectly demanded a customer return an erroneous insurance payment to their Bounce Back Loan account, misinterpreting scheme rules. The Ombudsman upheld the complaint, ordering compensation for the bank’s error. […]

HSBC Ordered to Reinstate Bounce Back Loan and Return Funds After Unfair Debanking, Ombudsman Upholds Complaint

HSBC debanked a customer and seized Bounce Back Loan funds during a “safeguarding” review. Nearly two years later, the Ombudsman upheld the complaint, ordering HSBC to reinstate the loan and return the funds. […]

HSBC Forced to Restore Another Defaulted BBL, Pay Compensation, and Clear Credit Markers Amid Ongoing Oversight Failures

HSBC faced another ruling to reinstate a defaulted Bounce Back Loan, compensate a customer with interest for seized funds, and remove negative credit markers from a limited company, highlighting persistent government oversight issues with BBL lenders. […]

Ombudsman Rules £300 Adequate Compensation After Barclays Wrongly Applied a CIFAS Fraud Marker, Misplaced All Records, and Caused His Business to Miss a Bounce Back Loan, Resulting in Insolvency

Complainant receives £300 compensation after Barclays’ erroneous CIFAS fraud marker and lost records led to his business missing a Bounce Back Loan and collapsing. […]