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July 26, 2025
HomeBBL Complaints Upheld

BBL Complaints Upheld

I know a lot of people feel ripped off or cheated by a Bounce Back Loan Lender, and some are pondering whether it will be worth their time and trouble taking their complaint to the Financial Ombudsman Service.

In this section of the website I have compiled BBL cases that have been upheld by an Ombudsman, and as such by perusing each case, it may give you some idea as to whether it is worth submitting your complaint, based on other successful outcomes.

Be aware, I have also compiled a section that will enlighten you on BBL related cases Ombudsmen have tossed out, so do check that section out too here > Bounce Back Loan Complaints Dismissed

Natwest upheld
BBL Complaints Upheld

NatWest Ordered to Reinstate Bounce Back Loan and Increase Compensation for System Failure, Ombudsman Upholds Complaint

NatWest’s system failure led to a wrongful Bounce Back Loan default. The Ombudsman upheld the complaint, ordering reinstatement and significantly increased compensation for the bank’s error. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay Compensation for Wrongly Defaulting Bounce Back Loan, Ombudsman Upholds Complaint

HSBC defaulted a Bounce Back Loan, falsely accusing the recipient of fraud. The Ombudsman upheld the complaint, ordering compensation and condemning HSBC’s defamatory actions. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay £200 for Issuing Bounce Back Loan in Sole Trader Name, Ombudsman Upholds Complaint

HSBC issued a Bounce Back Loan in a sole trader’s name instead of his Ltd company, citing pandemic workload. The Ombudsman upheld the complaint, awarding £200 compensation. […]

Lloyds upheld
BBL Complaints Upheld

Lloyds Ordered to Reinstate Bounce Back Loan and Remove Credit Markers, Ombudsman Upholds Complaint

Lloyds unfairly defaulted a Bounce Back Loan, treating a customer poorly to claim a guarantee. The Ombudsman upheld the complaint, ordering reinstatement and removal of adverse credit markers. […]

Natwest upheld
BBL Complaints Upheld

NatWest Ordered to Pay £500 for Erroneously Defaulting Bounce Back Loan, Ombudsman Upholds Complaint

NatWest wrongly defaulted a Bounce Back Loan during a PAYG repayment holiday, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation for the error. […]

Natwest upheld
BBL Complaints Upheld

NatWest Ordered to Reinstate Bounce Back Loan and Pay £750 for PAYG Delay, Ombudsman Upholds Complaint

NatWest took over a year to set up PAYG options, defaulting a Bounce Back Loan and involving debt collectors. The Ombudsman upheld the complaint, ordering reinstatement and £750 compensation. […]

Santander upheld
BBL Complaints Upheld

Santander Ordered to Refund £470 Fee and Pay Compensation for Bounce Back Loan Recall, Ombudsman Upholds Complaint

Santander demanded £42k of a £50k Bounce Back Loan, charged a £470 fee, and escorted a customer out. The Ombudsman upheld the complaint, ordering a refund and compensation. […]

Hsbc complaint upheld
BBL Complaints Upheld

Santander Ordered to Pay £300 for Mishandling Bounce Back Loan Application, Ombudsman Upholds Complaint

Santander mishandled a Bounce Back Loan application from an adult entertainment worker, causing delays. The Ombudsman upheld the complaint, awarding £300 compensation. […]

Starling bank upheld
BBL Complaints Upheld

Starling Bank’s Harsh Bounce Back Loan Default Over One-Day-Late Payment Reversed by Ombudsman

Starling Bank defaults a customer’s Bounce Back Loan for a one-day-late payment, but the Ombudsman orders reinstatement and compensation for the overreach. […]

Lloyds upheld
BBL Complaints Upheld

Lloyds Ordered to Reinstate Bounce Back Loan Due to Address Error, Ombudsman Upholds Complaint

Lloyds defaulted a Bounce Back Loan in arrears, demanding full repayment due to an address error. The Ombudsman upheld the complaint, ordering reinstatement and arrears spread over the loan term. […]

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Welcome to the Website

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Have a good look around the website, and if you are having any difficulties whatsoever repaying your Bounce Back Loan, or need a chat about what you may feel is a unique BBL related problem, give me a bell on the helpline, I will get you sorted, just like I have done with everyone who called before you. – Mike (Mr Bounce Back)

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