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July 26, 2025
HomeBBL Complaints Upheld

BBL Complaints Upheld

I know a lot of people feel ripped off or cheated by a Bounce Back Loan Lender, and some are pondering whether it will be worth their time and trouble taking their complaint to the Financial Ombudsman Service.

In this section of the website I have compiled BBL cases that have been upheld by an Ombudsman, and as such by perusing each case, it may give you some idea as to whether it is worth submitting your complaint, based on other successful outcomes.

Be aware, I have also compiled a section that will enlighten you on BBL related cases Ombudsmen have tossed out, so do check that section out too here > Bounce Back Loan Complaints Dismissed

Santander upheld
BBL Complaints Upheld

Santander Ordered to Provide Bounce Back Loan Repayment Breakdown, Ombudsman Upholds Complaint

Santander failed to provide a director with a detailed Bounce Back Loan repayment breakdown. The Ombudsman upheld the complaint, ordering the bank to supply the information. […]

Barclays upheld
BBL Complaints Upheld

Barclays Ordered to Pay £1,000 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint

Barclays’ errors caused a customer to miss a Bounce Back Loan, prompting a £500 offer she rejected for £200,000. The Ombudsman upheld the complaint, increasing compensation to £1,000. […]

Natwest upheld
BBL Complaints Upheld

NatWest Ordered to Pay £250 for Wrongly Denying Bounce Back Loan, Ombudsman Upholds Complaint

NatWest denied a Bounce Back Loan, claiming the customer wasn’t trading pre-March 2020, despite years of trading. The Ombudsman upheld the complaint, ordering £250 compensation. […]

Natwest upheld
BBL Complaints Upheld

NatWest Ordered to Pay £100 and Interest for Bounce Back Loan Delay, Ombudsman Upholds Complaint

NatWest approved, then declined a Bounce Back Loan, delaying a £300 payout and closing an account. The Ombudsman upheld the complaint, ordering £100 compensation and 8% interest. […]

Natwest upheld
BBL Complaints Upheld

NatWest Ordered to Pay Compensation for Delayed Account Balance Payout, Ombudsman Upholds Complaint

NatWest delayed paying out a customer’s account balance after declining a Bounce Back Loan and closing their account. The Ombudsman upheld the complaint, ordering compensation. […]

Santander upheld
BBL Complaints Upheld

Santander Ordered to Pay £731 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint

Santander subjected a Bounce Back Loan applicant to significant delays and errors, denying the loan. The Ombudsman upheld the complaint, ordering £731 compensation. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay Compensation for Misleading Bounce Back Loan Eligibility, Ombudsman Upholds Complaint

HSBC denied Bounce Back Loans to feeder account applicants not trading by April 2019, misleading customers. The Ombudsman upheld the complaint, ordering compensation. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay £750 for Misleading Bounce Back Loan Application Progress, Ombudsman Upholds Complaint

HSBC repeatedly misled a customer about his Bounce Back Loan application progress, which was ultimately denied. The Ombudsman upheld the complaint, awarding £750 compensation. […]

Natwest upheld
BBL Complaints Upheld

NatWest Ordered to Reinstate Bounce Back Loan and Pay £350, Ombudsman Upholds Complaint

NatWest wrongly defaulted a Bounce Back Loan, impacting credit files. The Ombudsman upheld the complaint, ordering reinstatement, removal of markers, and £350 compensation. […]

Lloyds upheld
BBL Complaints Upheld

Lloyds Ordered to Pay £300 for Blocking Bounce Back Loan Account Access, Ombudsman Upholds Complaint

Lloyds prevented a sole trader from opening a business account for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering £300 compensation for the restriction. […]

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Mikemrbb

Have a good look around the website, and if you are having any difficulties whatsoever repaying your Bounce Back Loan, or need a chat about what you may feel is a unique BBL related problem, give me a bell on the helpline, I will get you sorted, just like I have done with everyone who called before you. – Mike (Mr Bounce Back)

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