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July 26, 2025
HomeBBL Complaints Upheld

BBL Complaints Upheld

I know a lot of people feel ripped off or cheated by a Bounce Back Loan Lender, and some are pondering whether it will be worth their time and trouble taking their complaint to the Financial Ombudsman Service.

In this section of the website I have compiled BBL cases that have been upheld by an Ombudsman, and as such by perusing each case, it may give you some idea as to whether it is worth submitting your complaint, based on other successful outcomes.

Be aware, I have also compiled a section that will enlighten you on BBL related cases Ombudsmen have tossed out, so do check that section out too here > Bounce Back Loan Complaints Dismissed

Close brothers not upheld
BBL Complaints Upheld

Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint

Close Brothers mistreated a Bounce Back Loan applicant, with an agent threatening police action, blocking the loan. The Ombudsman upheld the complaint, ordering compensation. […]

Natwest upheld
BBL Complaints Upheld

NatWest Ordered to Pay Compensation for Delayed Bounce Back Loan Access, Ombudsman Upholds Complaint

NatWest blocked a customer’s account, delaying access to an approved Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the prolonged review. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay £500 for Bounce Back Loan Non-Delivery, Ombudsman Upholds Complaint

HSBC failed to deliver a Bounce Back Loan, claiming an unsigned agreement the customer never received. The Ombudsman upheld the complaint, awarding £500 compensation. […]

Santander upheld
BBL Complaints Upheld

Santander Ordered to Pay £100 for Misleading on Bounce Back Loan Turnover, Ombudsman Upholds Complaint

Santander misled a customer about amending a Bounce Back Loan turnover figure, then cited fixed rules. The Ombudsman upheld the complaint, awarding £100 compensation. […]

Metro bank upheld
BBL Complaints Upheld

Metro Bank Ordered to Pay £500 for Blocking Bounce Back Loan Funds, Ombudsman Upholds Complaint

Metro Bank approved a Bounce Back Loan but blocked access for five months, breaching the agreement. The Ombudsman upheld the complaint, awarding £500, less than the £21k sought. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay Compensation for Delayed Bounce Back Loan Account Access, Ombudsman Upholds Complaint

HSBC’s prolonged delays in granting account access prevented a timely Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the bank’s errors. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay £400 for Bounce Back Loan Complaint Mishandling, Ombudsman Upholds Complaint

HSBC’s errors in handling a Bounce Back Loan complaint led to a case handler dispute. The Ombudsman upheld the complaint, awarding £400 compensation for the mishandling. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay Compensation for Urging False Bounce Back Loan Declaration, Ombudsman Upholds Complaint

HSBC encouraged a club treasurer to make a false declaration for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the unethical advice. […]

Hsbc complaint upheld
BBL Complaints Upheld

HSBC Ordered to Pay £500 for Blocking Bounce Back Loan Funds, Ombudsman Upholds Complaint

HSBC blocked a £50k Bounce Back Loan for six months over turnover confusion, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation. […]

Metro bank upheld
BBL Complaints Upheld

Metro Bank Ordered to Pay £150 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint

Metro Bank required a branch visit for a Bounce Back Loan, then declined and escorted the customer out. The Ombudsman upheld the complaint, awarding £150 compensation. […]

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Have a good look around the website, and if you are having any difficulties whatsoever repaying your Bounce Back Loan, or need a chat about what you may feel is a unique BBL related problem, give me a bell on the helpline, I will get you sorted, just like I have done with everyone who called before you. – Mike (Mr Bounce Back)

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