Santander Ordered to Pay £350 for CBILS Refusal Impacting Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Pay £200 for Issuing Bounce Back Loan in Sole Trader Name, Ombudsman Upholds Complaint
HSBC issued a Bounce Back Loan in a sole trader’s name instead of his Ltd company, citing pandemic workload. The Ombudsman upheld the complaint, awarding £200 compensation. […]
Special Reports
Ombudsman Boosts Barclays’ Compensation to Customer Fivefold After Abusive Call and Botched Bounce Back Loan Direct Debit
Barclays’ rude call and BBL direct debit blunder led to a fivefold compensation hike by the Ombudsman. We unpack this major customer win. […]
BBL Complaints Dismissed
Lloyds Limits Refund to £10k for Bounce Back Loan Lost in Pyramid Scam, Ombudsman Dismisses Further Claims
A director lost £30k of a Bounce Back Loan in a pyramid scam and sought a full refund from Lloyds. […]