Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint
Special Reports
Coutts Customer Grievance Over Denied PAYG Options for Bounce Back Loan Rejected by Ombudsman, Who Notes £350 Compensation Awarded
A Coutts customer’s complaint about denied PAYG options for their Bounce Back Loan is dismissed by the Ombudsman, despite the bank offering £350 in compensation. […]
BBL Complaints Dismissed
TSB Uses Bounce Back Loan to Repay Overdraft, Ombudsman Dismisses Complaint Citing Timing
TSB used a Bounce Back Loan to clear a customer’s overdraft. The Ombudsman dismissed the complaint, attributing it to a timing quirk with the overdraft’s expiration. […]
BBL Complaints Upheld
NatWest Ordered to Write Off Bounce Back Loan for Ineligible Business, Ombudsman Upholds Complaint
NatWest advised a director to apply for a Bounce Back Loan to clear debt, despite his non-trading business. The Ombudsman upheld the complaint, ordering the loan written off. […]