Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint
BBL Complaints Upheld
Lloyds Ordered to Pay £500 for Wrongful CIFAS Marker Blocking Bounce Back Loan, Ombudsman Upholds Complaint
Lloyds’ erroneous CIFAS marker caused repeated Bounce Back Loan denials. The Ombudsman upheld the complaint, ordering £500 compensation for the bank’s error. […]
BBL Complaints Upheld
Lloyds Ordered to Pay Compensation for Faulty System Logging Bounce Back Loan Defaults, Ombudsman Upholds Complaint
HLloyds’ defective credit reporting system repeatedly logged a non-defaulted Bounce Back Loan as defaulted, requiring manual fixes. The Ombudsman upheld the complaint, ordering compensation for the error. […]
BBL Complaints Dismissed
Lloyds Logs Sira Marker for Bounce Back Loan Application, Ombudsman Dismisses Complaint
Lloyds logged a Sira inconsistency marker for a Bounce Back Loan application. The Ombudsman dismissed the complaint, finding sufficient reason for the marker. […]