Metro Bank Closes Account After Early Bounce Back Loan Repayment, Ombudsman Dismisses Complaint
BBL Complaints Upheld
Barclays Ordered to Pay £200 for Bounce Back Loan Processing Delay, Ombudsman Upholds Complaint
Barclays’ eight-week delay in processing a Bounce Back Loan caused distress. The Ombudsman upheld the complaint, awarding £200 compensation, less than the £1,000 sought. […]
Special Reports
Ombudsman Blames Customer for Bounce Back Loan Arrears Despite Barclays’ Direct Debit Failure
Barclays’ botched direct debit setup for a Bounce Back Loan leads to arrears, but the Ombudsman holds the customer responsible despite compensation. […]
BBL Complaints Upheld
Barclays Ordered to Pay £200 for Declining Bounce Back Loan and Closing Account, Ombudsman Upholds Complaint
Barclays declined a sole trader’s Bounce Back Loan and closed his account. The Ombudsman upheld the complaint, affirming the bank’s £200 compensation for the mishandling. […]