HSBC Denies Feeder Account for Bounce Back Loan, Ombudsman Dismisses Complaint
Special Reports
Starling Bank Staff’s Deception Prevents Customer’s BBL Application, Ombudsman Grants Minimal £50 Compensation
A Starling employee’s lies blocked a BBL application, but the Ombudsman’s £50 award feels insulting. We slam this lowball ruling. […]
BBL Complaints Upheld
Santander Ordered to Pay £100 for Misleading on Bounce Back Loan Turnover, Ombudsman Upholds Complaint
Santander misled a customer about amending a Bounce Back Loan turnover figure, then cited fixed rules. The Ombudsman upheld the complaint, awarding £100 compensation. […]
BBL Complaints Dismissed
HSBC Seizes £50k Bounce Back Loan and Delays Refund, Ombudsman Dismisses Complaint
HSBC seized a £50k Bounce Back Loan, closed an account, and delayed a £54k refund. The Ombudsman dismissed the complaint, deeming the bank’s actions fair. […]