Santander Denies Personal Loan Due to Unassociated Bounce Back Loan, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
HSBC Denies Account, Blocking Bounce Back Loan Access, Ombudsman Dismisses Complaint
HSBC denied an account application, preventing a Bounce Back Loan. The Ombudsman dismissed the complaint, upholding the bank’s discretion to refuse accounts. […]
Special Reports
Barclays Shuts Customer Account, Demands Full Bounce Back Loan Repayment, Ombudsman Upholds Bank’s Terms
Barclays closed an account and demanded full BBL repayment, and the Ombudsman backed their terms. We explore this final ruling. […]
BBL Complaints Dismissed
Lloyds Declines Bounce Back Loan for Missed Tax Return Request, Ombudsman Dismisses Complaint
A Halifax customer missed a Lloyds tax return request to reconsider a Bounce Back Loan denial. The Ombudsman dismissed the complaint, citing the customer’s negligence. […]