Santander Recalls Bounce Back Loan Over Turnover, Ombudsman Dismisses Complaint Withholding Evidence
BBL Complaints Upheld
Santander Ordered to Pay £100 for Misleading on Bounce Back Loan Turnover, Ombudsman Upholds Complaint
Santander misled a customer about amending a Bounce Back Loan turnover figure, then cited fixed rules. The Ombudsman upheld the complaint, awarding £100 compensation. […]
BBL Complaints Dismissed
NatWest seized a £12k Bounce Back Loan without providing a reason. The Ombudsman dismissed the complaint, upholding the bank’s right to secrecy.
Another case in which an Ombudsman has decided NatWest were right to snatch back someone’s Bounce Back Loan but tell the customer he will never be told the reasons why. […]
BBL Complaints Dismissed
HSBC Denies Account for Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC denied an account, blocking a Bounce Back Loan application. The Ombudsman dismissed the complaint, citing the bank’s right to refuse accounts. […]