Santander Recalls Bounce Back Loan Over Turnover, Ombudsman Dismisses Complaint Withholding Evidence
BBL Complaints Dismissed
NatWest Issues Wrong Loan Type, Ombudsman Dismisses Turnover Complaint
NatWest issued a CBILS instead of a business loan, then a Bounce Back Loan. The Ombudsman dismissed a liquidator’s turnover complaint, finding no bank fault. […]
BBL Complaints Dismissed
TSB Uses Bounce Back Loan to Repay Overdraft, Ombudsman Dismisses Complaint Citing Timing
TSB used a Bounce Back Loan to clear a customer’s overdraft. The Ombudsman dismissed the complaint, attributing it to a timing quirk with the overdraft’s expiration. […]
BBL Complaints Upheld
Ulster Bank Ordered to Pay £350 for Misleading on Bounce Back Loan Account, Ombudsman Upholds Complaint
Ulster Bank falsely told a customer an account was opened, preventing a Bounce Back Loan application. The Ombudsman upheld the complaint, awarding £350 compensation. […]