HSBC Demands Bounce Back Loan Repayment Post-CBILS, Ombudsman Dismisses Complaint
Special Reports
HSBC’s Bounce Back Loan Default and CIFAS Marker Overturned by Ombudsman, Compensation Awarded
HSBC’s harsh default, account closure, and CIFAS marker are reversed by the Ombudsman, who rules the customer’s turnover estimate was valid, awarding compensation. […]
BBL Complaints Upheld
Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint
Close Brothers mistreated a Bounce Back Loan applicant, with an agent threatening police action, blocking the loan. The Ombudsman upheld the complaint, ordering compensation. […]
BBL Complaints Dismissed
Santander Bounce Back Loan Handling Complaint Dismissed by Ombudsman
A customer challenged Santander’s handling of a Bounce Back Loan application. The Ombudsman dismissed the complaint, upholding the bank’s discretion. […]