How Bounce Back Loan Lenders Handle Customers Struggling with Repayments: A Mixed Bag
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Denying Bounce Back Loan Account, Ombudsman Upholds Complaint
HSBC lied and repeatedly denied a Ltd company an account, blocking a Bounce Back Loan. The Ombudsman upheld the complaint, awarding £500, limited by company distress rules. […]
BBL Complaints Dismissed
Barclays Closes Account, Causing Bounce Back Loan Default, Ombudsman Dismisses Late Complaint and Awards £75
Barclays’ closure of a customer’s account triggered a Bounce Back Loan default. […]
Special Reports
3-Year Director Ban for Leaving Bounce Back Loan Unpaid at Liquidation and Failing to Register for VAT
A director’s unpaid BBL and VAT registration failure led to a 3-year ban. We outline their costly oversights. […]