HSBC Denies Feeder Account Due to Credit Scoring, Ombudsman Dismisses Complaint
BBL Complaints Upheld
NatWest Ordered to Pay £350 for Delayed Bounce Back Loan Denials, Ombudsman Upholds Complaint
NatWest took weeks to decline two Bounce Back Loan applications, leaving little time for alternatives. The Ombudsman upheld the complaint, affirming £350 compensation. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Bounce Back Loan Application Delay, Ombudsman Upholds Complaint
HSBC took six months to notify a customer of account issues blocking a Bounce Back Loan application. The Ombudsman upheld the complaint, awarding £150 compensation. […]
Special Reports
Ombudsman Rejects Complaint Over Barclays’ Frequent Texts and Letters About Missed Bounce Back Loan Payments
Barclays bombarded a customer with BBL payment reminders, but the Ombudsman dismissed the complaint. We explore why this ruling hurts borrowers. […]