Lloyds Cancels Bounce Back Loan for Unverified Turnover, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
NatWest Seizes Two Bounce Back Loans, Ombudsman Dismisses Complaint Despite Ruling Error
NatWest seized two Bounce Back Loans from an SME. The Ombudsman dismissed the complaint, despite a noted error in the ruling, upholding the bank’s actions. […]
Special Reports
Barclays Ends Customer’s Bounce Back Loan PAYG Holiday; Ombudsman Rejects Complaint, Citing Fraudulent Second Loan Due to Business Structure
Barclays cancels a customer’s PAYG repayment holiday, and the Ombudsman dismisses his complaint, ruling one of his two Bounce Back Loans was fraudulently obtained. […]
BBL Complaints Upheld
Barclays Ordered to Pay Increased Compensation for Bounce Back Loan Appointment Error, Ombudsman Upholds Complaint
Barclays scheduled a Bounce Back Loan account appointment when the branch was closed. The Ombudsman upheld the complaint, increasing compensation for the error. […]