Bank of Ireland Ordered to Pay £250 for Wrongful CIFAS Marker, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Denies Feeder Account for Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC denied a feeder account, blocking a Bounce Back Loan for a customer. The Ombudsman dismissed the complaint, citing the bank’s right to refuse accounts. […]
BBL Complaints Dismissed
Barclays Locks Bounce Back Loan Account for Four-Month Review, Ombudsman Dismisses Complaint
Barclays locked a Bounce Back Loan account for a four-month review, unlocking it in December 2020. The Ombudsman dismissed the complaint, finding the delay reasonable. […]
BBL Complaints Upheld
Ulster Bank Ordered to Pay £350 for Misleading on Bounce Back Loan Account, Ombudsman Upholds Complaint
Ulster Bank falsely told a customer an account was opened, preventing a Bounce Back Loan application. The Ombudsman upheld the complaint, awarding £350 compensation. […]