Clydesdale Seizes Bounce Back Loan for Secret Reasons, Ombudsman Dismisses Complaint
BBL Complaints Upheld
HSBC Ordered to Reinstate BBL, Refund £10,000, and Pay Compensation After Unfair Default
Despite resistance, HSBC was directed to reinstate a Bounce Back Loan, restore PAYG options, refund nearly £10,000 with interest, remove negative credit markers, and pay £250 to a customer for an unjust BBL default. […]
BBL Complaints Dismissed
HSBC Seizes Bounce Back Loan Funds, Ombudsman Dismisses Complaint Deferring Discrimination
HSBC seized Bounce Back Loan funds and closed accounts, facing a discrimination claim. The Ombudsman dismissed the complaint, deferring discrimination issues to courts. […]
BBL Complaints Upheld
NatWest Ordered to Reinstate Bounce Back Loan and Increase Compensation for System Failure, Ombudsman Upholds Complaint
NatWest’s system failure led to a wrongful Bounce Back Loan default. The Ombudsman upheld the complaint, ordering reinstatement and significantly increased compensation for the bank’s error. […]