HSBC Denies Account, Blocking Bounce Back Loan Access, Ombudsman Dismisses Complaint
Special Reports
Barclays’ Unfair Demand to Alter Business Structure for BBL Application, Plus Rule Changes and Branch Visit Issues, Partially Upheld by Ombudsman
Barclays’ unfair BBL demands and rule changes cost a business owner, but the Ombudsman permitted some actions. We dissect this messy case. […]
BBL Complaints Dismissed
NatWest seized a £12k Bounce Back Loan without providing a reason. The Ombudsman dismissed the complaint, upholding the bank’s right to secrecy.
Another case in which an Ombudsman has decided NatWest were right to snatch back someone’s Bounce Back Loan but tell the customer he will never be told the reasons why. […]
Special Reports
Barclays Reinstates Bounce Back Loan After Shady Default Over Overdraft; Ombudsman Awards £50
Barclays defaults a customer’s Bounce Back Loan over an overdraft issue but reinstates it after backlash; the Ombudsman grants £50 in compensation. […]