HSBC Demands Bounce Back Loan Repayment, Ombudsman Dismisses Complaint After Reversing Ruling
BBL Complaints Dismissed
Starling Blocks Bounce Back Loan Account After Top-Up, Ombudsman Dismisses Complaint
Starling blocked a Bounce Back Loan account after approving a top-up. The Ombudsman dismissed the complaint, finding the bank’s actions within its rights. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Misleading on Bounce Back Loan Liability, Ombudsman Upholds Complaint
HSBC falsely told a director he was personally liable for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering £150 compensation for the misinformation. […]
BBL Complaints Dismissed
Barclays Denies Bounce Back Loan, Ombudsman Dismisses Complaint Despite Success Elsewhere
Barclays denied a Bounce Back Loan, though the customer secured one elsewhere. The Ombudsman dismissed the complaint, finding no fault in Barclays’ decision. […]