HSBC Ordered to Reinstate Bounce Back Loan After Unfair Debanking, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Holds Business Owner Liable for £3k Bounce Back Loan, Ombudsman Dismisses Complaint
An HSBC business owner denied applying for a £3k Bounce Back Loan but withdrew funds. The Ombudsman dismissed the complaint, citing evidence of application. […]
BBL Complaints Upheld
HSBC Ordered to Pay £5,200 for Wrongly Accusing Customer of Turnover Fraud, Ombudsman Upholds Complaint
HSBC accused a customer of inflating turnover for a Bounce Back Loan, applying a CIFAS marker despite allowing estimates. The Ombudsman upheld the complaint, ordering £4,800 in legal fees and £400 compensation.
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BBL Complaints Upheld
Lloyds Ordered to Reinstate Bounce Back Loan and Remove Credit Markers, Ombudsman Upholds Complaint
Lloyds unfairly defaulted a Bounce Back Loan, treating a customer poorly to claim a guarantee. The Ombudsman upheld the complaint, ordering reinstatement and removal of adverse credit markers. […]