HSBC Ordered to Reinstate Bounce Back Loan After Unfair Debanking, Ombudsman Upholds Complaint
Special Reports
Metro Bank Directed to Restore a Defaulted Bounce Back Loan, Provide PAYG Options to a Customer, and Pay £300 Compensation for Multiple Errors, Including Sending Incomplete Emails and Failing to Return Emails Sent to Former Staff
Metro Bank must reinstate a defaulted Bounce Back Loan, offer PAYG options, and pay £300 for errors like incomplete emails and ignored correspondence. […]
BBL Complaints Upheld
HSBC Ordered to Remove “Evasion of Payment” CIFAS Marker for Bounce Back Loan, Ombudsman Upholds Complaint
HSBC restricted a customer’s Bounce Back Loan funds for five months and applied an “evasion of payment” CIFAS marker. The Ombudsman upheld the complaint, ordering marker removal. […]
BBL Complaints Dismissed
Lloyds Recalls Bounce Back Loan for Unverified Turnover, Ombudsman Dismisses Complaint
Lloyds recalled a Bounce Back Loan for unverified turnover after onboarding from Halifax. The Ombudsman dismissed the complaint, siding with the bank. […]