HSBC Forced to Restore Another Defaulted BBL, Pay Compensation, and Clear Credit Markers Amid Ongoing Oversight Failures
Special Reports
Barclays Customer’s Complaint Dismissed by Ombudsman After Claiming Bounce Back Loan Default Resulted from Mishearing Income Outcome Assessment Deadline Due to Agent’s Strong Scottish Accent
A Barclays customer blames a Bounce Back Loan default on mishearing a deadline due to an agent’s accent, but the Ombudsman rejects the complaint. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Misleading on Bounce Back Loan Liability, Ombudsman Upholds Complaint
HSBC falsely told a director he was personally liable for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering £150 compensation for the misinformation. […]
BBL Complaints Upheld
NatWest Ordered to Pay £250 for Wrongly Denying Bounce Back Loan, Ombudsman Upholds Complaint
NatWest denied a Bounce Back Loan, claiming the customer wasn’t trading pre-March 2020, despite years of trading. The Ombudsman upheld the complaint, ordering £250 compensation. […]