HSBC Forced to Restore Another Defaulted BBL, Pay Compensation, and Clear Credit Markers Amid Ongoing Oversight Failures
BBL Complaints Upheld
Santander Ordered to Refund £470 Fee and Pay Compensation for Bounce Back Loan Recall, Ombudsman Upholds Complaint
Santander demanded £42k of a £50k Bounce Back Loan, charged a £470 fee, and escorted a customer out. The Ombudsman upheld the complaint, ordering a refund and compensation. […]
BBL Complaints Dismissed
Lloyds Denies Bounce Back Loan for Date of Birth Error, Ombudsman Dismisses Complaint
Lloyds denied a Bounce Back Loan due to a customer’s date of birth error in the application. The Ombudsman dismissed the complaint, citing the error’s impact. […]
BBL Complaints Dismissed
Barclays Refuses Bounce Back Loan and Closes Accounts, Ombudsman Dismisses Unfair Treatment Complaint
A customer claimed Barclays unfairly refused a Bounce Back Loan and closed her accounts. The Ombudsman dismissed the complaint, finding no inappropriate actions. […]