HSBC Set Up a Ltd Company’s BBL in the Directors Personal Name – Something They Have Done a HUGE Number of Times – Ombudsman Say They Cant Change It Due to the Harebrained Rules of the Scheme and Awards Him £250 – Its Defaulted Now Anyway, So I Doubt They Will Get Anything Back

Santander wrongly told the Ombudsman a customer had a Bounce Back Loan, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation for the bank’s error. […]

Metro Bank closed a customer’s account after he repaid a Bounce Back Loan early. The Ombudsman dismissed the complaint, citing the bank’s right to choose customers. […]

A customer challenged Santander’s rigorous Bounce Back Loan review process involving account scrutiny. The Ombudsman dismissed the complaint, upholding Santander’s procedures. […]