HSBC Ordered to Compensate Customer for Misapplying Bounce Back Loan Rules on Erroneous Insurance Payment, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Lloyds Recalls Bounce Back Loan for Unverified Turnover, Ombudsman Dismisses Complaint
Lloyds recalled a Bounce Back Loan for unverified turnover after onboarding from Halifax. The Ombudsman dismissed the complaint, siding with the bank. […]
BBL Complaints Upheld
NatWest Ordered to Pay £250 for Wrongly Denying Bounce Back Loan, Ombudsman Upholds Complaint
NatWest denied a Bounce Back Loan, claiming the customer wasn’t trading pre-March 2020, despite years of trading. The Ombudsman upheld the complaint, ordering £250 compensation. […]
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Bounce Back Loan Turnover Error, Ombudsman Upholds Complaint
HSBC refused to amend a lower turnover figure for a Bounce Back Loan, citing fixed rules. The Ombudsman upheld the complaint, ordering compensation for the restriction. […]