Lloyds Closes Account, Denies Bounce Back Loan, Ombudsman Dismisses Complaint with £150
BBL Complaints Upheld
NatWest Ordered to Write Off Bounce Back Loan Issued in Sole Trader Name, Ombudsman Upholds Complaint
NatWest issued a Bounce Back Loan in a customer’s sole trader name instead of his Ltd company. The Ombudsman upheld the complaint, ordering the loan written off and £300 compensation. […]
BBL Complaints Dismissed
Santander Requires Actual Turnover Despite Estimates, Ombudsman Dismisses Complaint
Santander seized a Bounce Back Loan, requiring actual turnover despite allowing estimates. The Ombudsman dismissed the complaint, upholding the bank’s review. […]
Special Reports
Ombudsman Boosts Barclays’ Compensation to Customer Fivefold After Abusive Call and Botched Bounce Back Loan Direct Debit
Barclays’ rude call and BBL direct debit blunder led to a fivefold compensation hike by the Ombudsman. We unpack this major customer win. […]