Lloyds Denies Bounce Back Loan for Date of Birth Error, Ombudsman Dismisses Complaint
BBL Complaints Upheld
Metro Bank Ordered to Pay £150 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint
Metro Bank required a branch visit for a Bounce Back Loan, then declined and escorted the customer out. The Ombudsman upheld the complaint, awarding £150 compensation. […]
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Bounce Back Loan Non-Delivery, Ombudsman Upholds Complaint
HSBC failed to deliver a Bounce Back Loan, claiming an unsigned agreement the customer never received. The Ombudsman upheld the complaint, awarding £500 compensation. […]
BBL Complaints Dismissed
HSBC Denies Feeder Account Due to Credit Scoring, Ombudsman Dismisses Complaint
HSBC denied a feeder account for a Bounce Back Loan based on credit scoring. The Ombudsman dismissed the complaint, citing the bank’s account approval rights. […]