Lloyds Ordered to Pay £500 for Wrongful CIFAS Marker Blocking Bounce Back Loan, Ombudsman Upholds Complaint
Special Reports
Barclays Denies Sole Trader’s Third BBL for Additional Business, Ombudsman Awards £200 for Delay-Induced Distress
Barclays rejected a sole trader’s third BBL and delayed the decision, leading to a £200 Ombudsman payout. We unpack this case. […]
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Misleading Bounce Back Loan Eligibility, Ombudsman Upholds Complaint
HSBC denied Bounce Back Loans to feeder account applicants not trading by April 2019, misleading customers. The Ombudsman upheld the complaint, ordering compensation. […]
BBL Complaints Dismissed
Santander Seizes Bounce Back Loan for Unverified Turnover, Ombudsman Dismisses Complaint
Santander seized a Bounce Back Loan after failing to verify self-declared turnover. The Ombudsman dismissed the complaint, upholding the bank’s verification process. […]