Lloyds Ordered to Pay Compensation for Faulty System Logging Bounce Back Loan Defaults, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Misleading Bounce Back Loan Eligibility, Ombudsman Upholds Complaint
HSBC denied Bounce Back Loans to feeder account applicants not trading by April 2019, misleading customers. The Ombudsman upheld the complaint, ordering compensation. […]
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Delayed Bounce Back Loan Access, Ombudsman Upholds Complaint
NatWest blocked a customer’s account, delaying access to an approved Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the prolonged review. […]
BBL Complaints Dismissed
HSBC Compensates £300 for CBILS Delay Leading to Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC delayed a CBILS application, resulting in a Bounce Back Loan. The Ombudsman dismissed the complaint, finding £300 compensation adequate for the delay. […]