NatWest Issues Wrong Loan Type, Ombudsman Dismisses Turnover Complaint
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Bounce Back Loan Delay Errors, Ombudsman Upholds Complaint
HSBC’s multiple errors delayed a Bounce Back Loan payout for months. The Ombudsman upheld the complaint, ordering £150 compensation for the SME’s ordeal. […]
BBL Complaints Dismissed
Barclays Demands Tax Return for Bounce Back Loan Not Listed on Scheme Rules, Ombudsman Dismisses Complaint
HBarclays required a tax return for a Bounce Back Loan, not mentioned on the British Business Bank website. The Ombudsman dismissed the complaint, citing unlisted rules. […]
BBL Complaints Upheld
Barclays Ordered to Pay £75 for Bounce Back Loan Application Delay, Ombudsman Upholds Complaint
Barclays delayed a Bounce Back Loan application, causing inconvenience. The Ombudsman upheld the complaint, ordering £75 compensation for the bank’s error. […]